Your discount has been applied and will be ready for you at checkout.
Can I change the renewal date on my subscription?
Yes, you can easily amend your delivery dates in your Club Waldo account. Planning to be out of the country for a few weeks, or just need more time to decide? No problem, simply delay your next delivery date in your online account.
Can I change the type of lenses on my subscription?
We offer two ranges of lenses - Waldo Original at £12 per box and Waldo Vitamin at £16 per box. You’re welcome to switch between the two as much as you like. If your prescription has changed since your last delivery and you require a different lens power, you can amend this easily online. Simply log into your Club Waldo account and update it in the My Lenses section.
Can I get a subscription for just one eye?
Of course! When entering your contact lens prescription, you’ll see a separate drop-down menu for your right and left eye. Simply select your prescription for one eye and then select "Not Required" for the other. Select Next and your order for one contact lens power will be ready to purchase. Please bear in mind that after your trial period, your subscription will renew with the frequency and quantity depending on your chosen plan. You can change your plan and delivery schedule at any time in your Club Waldo account.
Can I pause my subscription?
Sure! To pause your subscription, just give us a call on 020 3627 5833 between 8am-10pm during the week or between 1pm-9pm on Saturdays, and ask to pause your account. You'll then be able to decide when you want to resume and your account will be put on hold for that time.
Does my subscription automatically renew?
Your subscription will automatically renew 12 days after the date that you placed your trial order. After your trial period, depending on which plan you chose at checkout, you'll be sent enough lenses to last you for one order cycle. You can modify your renewal date, change your frequency or plan in your Club Waldo account if you'd prefer a different delivery schedule.
How do I cancel my subscription?
To cancel your subscription, please call us on 020 3627 5833 between 8am-10pm during the week or between 1pm-9pm on Saturdays. We are closed on Sundays and major bank holidays. Why not consider changing your plan or delivery frequency? You can tailor this anytime in your Club Waldo account.
How do I reactivate my account?
To reactivate your inactive account, sign in on the website and click the red Reactivate button under Quick Actions. After confirming your reactivation, your next order date will be set to tomorrow. Feel free to update this to whatever date works best for you.
How do I refer my friend?
You and your friend can each receive £8 off your next Waldo order through our referral program. Simply login to your Club Waldo account, click on the "Refer A Friend | Save £8" button and follow the steps to complete your referral. Alternatively, you can click the "Refer" button in the header when you are signed in.
How do I update my personal details?
To change your personal details, including your name, email, date of birth and phone number, just login to your Club Waldo account and go to the My Details section.
How do the Monthly, Quarterly and Bi-annual plans work?
You can switch from Monthly, Quarterly or Bi-annual plans anytime in your frequency selector online. On our Monthly plan, you'll receive 2 boxes at a frequency to suit you. On our Quarterly plan, you'll receive 6 boxes every 3 months and a 15% discount per box. On our Bi-annual plan, you'll receive 12 boxes every 6 months and a 20% discount per box.
How does my subscription work?
Once you’ve placed your order, you will receive your free trial within 2-3 business days. When you sign up for a trial, you have the chance to select your plan, which determines the frequency and quantity of each order. Your subscription can be tailored to your needs - amend your delivery date, quantity and frequency to suit you by logging into your Club Waldo account. We have a delivery charge of £2.95 for Waldo Original trial boxes and £4.95 for Waldo Vitamin, but all following deliveries are free of charge.
How much do the lenses cost?
We offer three plan options, each with a different price. Our Monthly plan gives you a 2 boxes of lenses for £12 a box, our Quarterly plan offers 6 boxes for £10.20 per box, and our Bi-annual plan is 12 boxes for £9.60 per box. Our Vitamin range is priced at £16, £13.60, and £12.80 respectively.
What is Club Waldo?
Club Waldo is our members club for all active Waldo subscribers. They enjoy a number of exclusive benefits, such as a fully flexible subscription via our My Account page, free delivery on all renewals and priority access to our extensive expertise, to name a few. Our list of rewards for our loyal subscribers continues to grow so stay tuned for updates!
What is your return policy?
If you find something has gone wrong or if you’ve just had a change of heart and no longer want the lenses you’ve received, please feel free to contact us directly within 30 days of receiving your order. Be mindful that due to the nature of contacts, we cannot provide refunds for any boxes that have been opened or otherwise tampered with. If, however, your box is still sealed, please do get in touch with our customer service team and we can look further into granting you a refund. In the unlikely event that you’ve received defective lenses, please contact us immediately and we’ll send you replacement lenses. Contact us on email@example.com or 020 3627 5833. Phones are open between 8am-10pm Monday to Friday, and 1pm-9pm on Saturday. We are closed on Sundays and bank holidays.
What should I do once my prescription expires?
It is important to have regular check-ups to ensure that your contact lenses are still suitable for you. Your prescription will contain an expiration date and we recommend that you visit your optician for a check-up at least one month prior to the expiration and update your Waldo account with any amendments.
Can I purchase contact lenses with my glasses prescription?
No! Your lens prescription is different from your glasses prescription since contact lenses sit on your eye. As a result, when you order our lenses you must have an up-to-date contact lens prescription which specifies the power and parameters of the lenses you should be wearing.
Can Waldo give me a prescription?
We can’t give you a prescription at Waldo but we can give you some great optical advice courtesy of our in-house optician, Anita. Remember that before ordering, you will need to visit your local optician to obtain an up-to-date lens prescription.
Do I need a prescription to place an order?
Yes, you must have a valid prescription to order Waldo contacts (make sure your prescription is for contact lenses, not glasses). When ordering your lenses, simply select the powers from the drop-down menu that match your current prescription. If you’re unsure of how to read your prescription, our in-house optician is available to talk you through it on firstname.lastname@example.org.
How old must I be to order and wear Waldo contact lenses?
You must be aged 16 and over to order through Waldo. If you are under 16, you need to see your optician to be able to order lenses.
What should I do if my prescription changes?
If your prescription changes (or if you made a mistake when entering it during the ordering process - hey it happens!), please visit your Club Waldo account and update it in the My Lenses section.
Can I clean my lenses with water or contact lens solution to store them?
We supply daily lenses, which are designed for one-day use. Waldo lenses should not be worn more than once and you must dispose of your lenses after each wear.
Can I use eye-drops with my lenses?
You are able to use eye drops while wearing your Waldo lenses, just make sure that the eye drops you’re using are compatible with contact lenses. If you have been prescribed any medicated eye drops, please check with your prescriber before using them while wearing your lenses.
Do you offer a trial for Waldo Vitamin, as well as Waldo Original?
We offer a trial for both Waldo Original and Waldo Vitamin ranges, with there being an additional £2 upgrade cost for Waldo Vitamin.
Do you sell bi-weekly or monthly lenses?
We only sell daily lenses at Waldo. We prioritise your eye health and daily lenses are the most hygienic contact lenses to wear.
Do you sell coloured lenses?
We don’t currently offer coloured lenses, sorry!
Do you sell multifocal lenses?
We don’t currently offer multifocal lenses, however we’re working hard on these! If you would like to be notified once we add multifocals to our range, please complete this form.
Do you sell toric lenses for people with astigmatism?
We don’t offer toric lenses for those with astigmatism just yet, however we’re working hard on these! If you would like to be notified as soon as we offer toric lenses, please complete this form.
Do your lenses have UV filters?
Yes! Waldo lenses help protect you against the transmission of harmful UV radiation to the cornea and into your eye by blocking 70% UVA and 95% UVB rays. However, you should never treat your lenses as a substitute for UV absorbing eyewear like sunglasses, which provide full coverage for your eyes and surrounding areas.
What are your lenses made of?
Our lenses are made of 42% etafilcon A and 58% water. Waldo lenses are made of hydrogel which has higher water content and means many people find them to be a soft lens in comparison to other materials.
Where are your lenses made?
Our lenses are manufactured by Pegavision, based in Taiwan.
Which power ranges do you offer?
We’re proud to say that we cover a wide spectrum of powers, from -12.00 to +4.00.
Why only a single base curve and diameter?
Waldo lenses have a base curve of 8.5mm and a diameter of 14.2mm, which is suitable for many contact lens wearers. As we grow, we will continue to expand our range further.
Are contacts difficult to insert and remove?
We appreciate that inserting and removing new lenses may take a little practice, so each shipping package includes a guide detailing how to insert/remove them correctly and confidently. If you’re struggling and would like advice on this, email our in-house optician on email@example.com and she’ll get in touch to talk you through it.
Can I swim with my contact lenses in?
We advise you not to swim whilst wearing your contact lenses. Water contains bacteria that has the potential to contaminate your lenses and cause infection. If you do swim while wearing contact lenses, we recommend you either wear goggles or remove your lenses as soon as possible afterwards. This will reduce the risk of infection.
Can I wear contact lenses when playing sports?
Absolutely. Contact lenses are a fantastic option for people who enjoy playing sports. Forget steamy glasses and broken frames, Waldo lenses will stick with you until the final whistle!
Can I wear my contacts in the shower or bath, or in a sauna or steam room?
We recommend removing your lenses before taking a shower, getting in the bathtub or entering a sauna or steam room. Tap water and sweat contain bacteria so they should never come into contact with your lenses, while soaps and other chemicals in your shower products can cause irritation to your eyes.
How do I dispose of my contacts after use?
Caring for our eyes shouldn't mean we stop caring for the environment, which is why we have partnered with Terracycle - a highly-awarded, international upcycling and recycling company that collects difficult-to-recycle packaging and products. You can learn more about our Terracycle partnership here and start recycling your lens packaging right away!
How long can I wear my lenses?
We sell daily contact lenses, which are meant for daily or one-time use. The exact length of time lenses can be worn varies from person-to-person, so your optician will be able to discuss the appropriate duration for you as an individual. For many people, lenses can be worn up to 14 to 16 hours but if you are experiencing any dryness or discomfort at any point in the day, you should remove your lenses immediately.
Will it hurt when I put the contact lens on my eye for the first time?
Some wearers might feel uncomfortable inserting contact lenses for the first time, however most people are surprised with the level of comfort that they can provide. Initial fittings by professional eye care specialists should eliminate any problems associated with new lenses. If this is your first time wearing daily contacts, we ask that you visit your local optician to obtain an up-to-date prescription before ordering from us.
How long will it take for my trial order to arrive?
Once you have placed your order, your lenses will be delivered to your door within 2 business days. You will receive tracking updates for your orders via the local courier.
What is the cost of shipping for each delivery?
We only charge a £2.95 delivery fee for your 10-day Waldo Original trial or £4.95 for Waldo Vitamin. Each subsequent shipment will be free of charge.
Where do you ship to?
As well as the UK, we also ship to the EU, US and Sweden. Please select your location in the upper corner of our homepage if you are outside of the UK.
How do I change my billing information from PayPal to my debit/credit card?
While we do not currently offer this functionality, we are working hard to bring it to you very soon. Please reach out to us on firstname.lastname@example.org if you need further support.
How do I get a receipt for my insurance provider?
We display receipts for all orders in the Order History section of your Club Waldo account. Please be aware that our receipts do not include a VAT number, so make sure that you check what you need from the receipt before ordering.
What forms of payment do you accept?
We accept PayPal, debit and credit cards for payment, including Visa, Mastercard, AMEX and more.